Terms and Conditions

In order to achieve outstanding treatment results, we require an equal commitment from you. Please take the time to read all of our terms and conditions carefully, as clarity, communication and understanding will ensure that we are always on the same page and achieving the best outcome possible.

Cancellation Policy for Physiotherapy, Myotherapy, Massage consultations & Personal Training sessions:

 

It is expected that if you cannot attend or need to change your booked appointment, you give us notice as soon as possible. You can call the practice, even during after hours, and leave a message.

 

If less than 24 hours notice is given from your scheduled time, you will be charged a 100% cancellation fee unless you can supply a medical certificate. Please do not wait until email reminders are sent as they can be sent after the 24-hour period.

 

Late & Missed appointments for Physiotherapy, Myotherapy, Massage consultations & Personal Training sessions:

 

As the therapists run on a tight schedule, clients who arrive late to their appointment may receive a shorter treatment in the effort not to inconvenience other booked clients.

 

Clients who fail to attend their appointment will incur a 100% cancellation fee, unless a medical certificate is supplied.

Late or missed appointments prevent other clients from receiving treatment and this is an inconvenience to both the therapist and the clients. Many of our clients live or work locally and therefore call on the day to book appointments.

 

Clinical Pilates & Barre/Reformer class cancellation policy:

 

There is a maximum of 6 people allocated per class. We require all classes to be pre paid before bookings are made.

 

We require at least 24 hours cancellation notice if you cannot attend or miss your class. A FULL class fee will be charged- no exceptions! Cancellations are to be completed online at www.idealphysiotherapy.com

 

You may be offered another time in the same week if space permits in other classes.

 

Please do not wait until email reminders are sent as they can be sent after the 24-hour cancellation period.

 

Please understand that the time is kept for you and last minute cancellations inconvenience both the Physiotherapist and other clients that are waiting to attend the class. Some of our clients are shift workers therefore cannot book the same time weekly.

 

Mat Pilates, Yoga, Pre Natal Yoga, Women’s Boxing cancellation policy:

 

There is a limit of 10-12 people per class. We require all classes to be pre paid before bookings are made.

 

We require 24 hours notice for cancellations, if you cannot attend or FULL class fee will be charged- no exceptions!

 

You may be offered another time in the same week if space permits in other classes. Cancellations are to be completed online at www.idealphysiotherapy.com

 

 

Please understand that the time is kept for you and last minute cancellations inconvenience both the instructors and other clients that are waiting to attend the class.

 

Accounts and billing:

 

Please refer to our schedule of fees for pricing.

All payments must be made at the time of service. We accept cash, cheque, eftpos and credit card

We cannot backdate receipts. Receipts for pre paid Pilates and Yoga classes will be issued upon completion of the classes.

We cannot provide a refund or allow transfer of any pre paid Pilates, Yoga, Clinical Pilates or Personal Training classes.

All Clinical Pilates, Yoga, Mat Pilates & Group Fitness classes bulk pack purchases have a one year expiry. Any unused classes will be forfeited. It is expected that all missed classes and consultations are paid in full before rebooking further appointments.