MEMBERSHIP TERMS & CONDITIONS
Please note that this Membership Policy is made for Ideal Physiotherapy and its use is for Group Fitness and Clinical Classes rendered by Ideal
Physiotherapy and To The Core Pilates & Fitness (its sister studio, with which it shares its premises).
For further Terms & Conditions for Memberships and Packages please come in to our studio.
GROUP FITNESS TERMS
Memberships: 1 class per week
1. The minimum term for this contract is 12 weeks, with a maximum of 1 class per week and 12 classes in total. Additional classes can be purchased during this period at $24.50 a class. You will be supplied with a code to use and can purchase these casual classes online or in-store.
2. This membership allows you to attend 1 scheduled Reformer Pilates, Mat Pilates, Yoga, Boxing, Circuit, Barre or Pre and Post Natal Fitness class a week
for 12 weeks but excludes workshops or specialized courses unless specified.
3. After 12 weeks, the membership will automatically continue on a weekly basis unless you make contact with our studio by email to idealphysio@gmail.com requesting that you wish to dis-continue your membership. We require 7 business days notice to process all changes to
memberships. We cannot provide refunds under any circumstance since direct debit is made by a third party Ezidebit.
4. All additional membership fees of $25 will be waived.
5. It is your responsibility to ensure there are sufficient funds available in your account to cover the weekly auto-debit. If an auto-debit is declined due
to insufficient funds the transaction will fail which requires additional administration and yields additional bank costs payable by you. Ezidebit is the third party used to process transactions and is unable to absorb these costs and applies an $11.90 fee for these failed transactions. This fee is debited 7 days after the failed payment.
6. If an auto debit cannot be made for any reason Ideal Physiotherapy may in its absolute discretion effect payment after the due date upon receipt of
sufficient monies in your account.
7. After the 12 consecutive week minimum term, memberships may be suspended via a written request (via email to idealphysio@gmail.com) for a
minimum of 7 days and a maximum of 10 weeks. Suspensions are limited to a maximum of ten weeks per year. Suspensions must be made in 7-day increments and can only be done after the initial 12-week period. Ideal Physiotherapy cannot pro-rata day usage.
8. Class cancellations require 24 hours notice. If you do not attend a booked session or cancel within the cancellation window, this will be considered a “late cancel” or “no show”. You will not be able to book another class that week without an additional purchase. If you are unable to attend a booked class please cancel so that your place may be made available to others.
In the event of scheduled public holidays, modified clinic hours or client illness we cannot offer refunds, credits, exchanges or transfers. All classes missed due to illness will be forfeited by the client.
9. If auto-debit payments fail for 1 week Ideal Physiotherapy will cancel your membership until full payment is made.
10. The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. We can email you these terms and conditions or you can view them via Ezidebit’s website under https://www.ezidebit.com/ /media/ezidebit/files/ezidebit- terms-and- conditions-aus.pdf
Your membership will be billed showing EZIDEBIT.
11. Ideal Physiotherapy’s classes will run with a limit of 2 participants otherwise the class will be cancelled and you will be offered a class credit.
Classes may be adapted depending on demand or may be cancelled due to instructor availability. From time to time you may get a different instructor as a fill in and this will be displayed on the timetable. We cannot refund or credit any memberships for a week if this is the case. For hygienic reasons all participants must wear socks during classes; grip socks are available in-store or you may simply bring your own. Please ensure you are on time for each class, if you arrive late you will not be let into class as it disrupts other participants.
12. Please note: memberships may not be shared. Your membership allows
for one class a week and doesn't come with any extensions. Upgrades to 2 or 3 classes a week are available by contacting Ideal Physiotherapy directly.
13. If long-term contracts do not suit your needs we suggest purchasing a bulk class package, which provides you more flexibility with bookings.
14. Our company reserves the right to revise, amend, or modify this policy, our Terms and Conditions, our Terms Of Service Agreement, and any other
policies or agreements at any time and in any manner. Please consult this privacy statement for any changes.
Memberships: 2 classes per week
1. The minimum term for this contract is 8 weeks, with a maximum of 2 classes per week and 16 classes in total. Additional classes can be purchased during this period at $21.00 a class. You will be supplied with a code to use and can purchase these casual classes online or in-store.
2. This membership allows you to attend 2 scheduled Reformer Pilates, Mat Pilates, Yoga, Boxing, Circuit, Barre or Pre and Post Natal Fitness class a week for 12 weeks but excludes workshops or specialized courses unless specified.
3. After 12 weeks, the membership will automatically continue on a weekly basis unless you make contact with our studio by email to idealphysio@gmail.com requesting that you wish to dis-continue your membership. We require 7 business days notice to process all changes to memberships. We cannot provide refunds under any circumstance since direct debit is made by a third party Ezidebit.
4. All additional membership fees of $25 will be waived.
5. It is your responsibility to ensure there are sufficient funds available in your account to cover the weekly auto-debit. If an auto-debit is declined due to insufficient funds the transaction will fail which requires additional administration and yields additional bank costs payable by you. Ezidebit is the third party used to process transactions and is unable to absorb these costs and applies an $11.90 fee for these failed transactions. This fee is debited 7 days after the failed payment.
6. If an auto debit cannot be made for any reason Ideal Physiotherapy may in its absolute discretion effect payment after the due date upon receipt of sufficient monies in your account.
7. After the 12 consecutive week minimum term, memberships may be suspended via a written request (via email to idealphysio@gmail.com) for a minimum of 7 days and a maximum of 10 weeks. Suspensions are limited to a maximum of ten weeks per year. Suspensions must be made in 7-day increments and can only be done after the initial 8-week period. Ideal Physiotherapy cannot pro-rata day usage.
8. Class cancellations require 24 hours notice. If you do not attend a booked session or cancel within the cancellation window, this will be considered a
“late cancel” or “no show”. You will not be able to book another class that week without an additional purchase. If you are unable to attend a booked
class please cancel so that your place may be made available to others. In the event of scheduled public holidays, modified clinic hours or client
illness we cannot offer refunds, credits, exchanges or transfers. All classes missed due to illness will be forfeited by the client.
9. If auto-debit payments fail for 1 week Ideal Physiotherapy will cancel your membership until full payment is made.
10. The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. We can email you these terms and conditions or you can view them via Ezidebit’s website under https://www.ezidebit.com/ /media/ezidebit/files/ezidebit- terms-and-conditions-aus.pdf
Your membership will be billed showing EZIDEBIT.
11. Ideal Physiotherapy’s classes will run with a limit of 2 participants otherwise the class will be cancelled and you will be offered a class credit.
Classes may be adapted depending on demand or may be cancelled due to instructor availability. From time to time you may get a different instructor as
a fill in and this will be displayed on the timetable. We cannot refund or credit any memberships for a week if this is the case.
For hygienic reasons all participants must wear socks during classes; grip socks are available in-store or you may simply bring your own.
Please ensure you are on time for each class, if you arrive late you will not be let into class as it disrupts other participants.
12. Please note: memberships may not be shared. Your membership allows for one class a week and doesn't come with any extensions. Changes to 1 or 3 classes a week are available by contacting Ideal Physiotherapy directly.
13. If long-term contracts do not suit your needs we suggest purchasing a bulk class package, which provides you more flexibility with bookings.
14. Our company reserves the right to revise, amend, or modify this policy, our Terms and Conditions, our Terms Of Service Agreement, and any other
policies or agreements at any time and in any manner. Please consult this privacy statement for any changes.
Memberships: 3 classes per week
1. The minimum term for this contract is 12 weeks, with a maximum of 3 classes per week and 24 classes in total. Additional classes can be purchased during this period at $18.00 a class. You will be supplied with a code to use and can purchase these casual classes online or in-store.
2. This membership allows you to attend 2 scheduled Reformer Pilates, Mat Pilates, Yoga, Boxing, Circuit, Barre or Pre and Post Natal Fitness class a week or 12 weeks but excludes workshops or specialized courses unless specified.
3. After 8 weeks, the membership will automatically continue on a weekly basis unless you make contact with our studio by email to
idealphysio@gmail.com requesting that you wish to dis-continue your membership. We require 7 business days notice to process all changes to memberships. We cannot provide refunds under any circumstance since direct debit is made by a third party Ezidebit.
4. All additional membership fees of $25 will be waived.
5. It is your responsibility to ensure there are sufficient funds available in your account to cover the weekly auto-debit. If an auto-debit is declined due
to insufficient funds the transaction will fail which requires additional administration and yields additional bank costs payable by you.
Ezidebit is the third party used to process transactions and is unable to absorb these costs and applies an $11.90 fee for these failed transactions.
This fee is debited 7 days after the failed payment.
6. If an auto debit cannot be made for any reason Ideal Physiotherapy may in its absolute discretion effect payment after the due date upon receipt of sufficient monies in your account.
7. After the 12 consecutive week minimum term, memberships may be suspended via a written request (via email to idealphysio@gmail.com) for a minimum of 7 days and a maximum of 10 weeks. Suspensions are limited to a maximum of ten weeks per year. Suspensions must be made in 7-day increments and can only be done after the initial 8-week period. Ideal Physiotherapy cannot pro-rata day usage.
8. Class cancellations require 24 hours notice. If you do not attend a booked session or cancel within the cancellation window, this will be considered a
“late cancel” or “no show”. You will not be able to book another class that week without an additional purchase. If you are unable to attend a booked
class please cancel so that your place may be made available to others. In the event of scheduled public holidays, modified clinic hours or client illness we cannot offer refunds, credits, exchanges or transfers. All classes missed due to illness will be forfeited by the client.
9. If auto-debit payments fail for 1 week Ideal Physiotherapy will cancel your membership until full payment is made.
10. The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. We can email you these terms and conditions or you can view them via Ezidebit’s website under https://www.ezidebit.com/-/media/ezidebit/files/ezidebit- terms-and-conditions-aus.pdf
Your membership will be billed showing EZIDEBIT.
11. Ideal Physiotherapy’s classes will run with a limit of 2 participants otherwise the class will be cancelled and you will be offered a class credit. Classes may be adapted depending on demand or may be cancelled due to instructor availability. From time to time you may get a different instructor as a fill in and this will be displayed on the timetable. We cannot refund or credit any memberships for a week if this is the case.
For hygienic reasons all participants must wear socks during classes; grip socks are available in-store or you may simply bring your own.
Please ensure you are on time for each class, if you arrive late you will not be let into class as it disrupts other participants.
12. Please note: memberships may not be shared. Your membership allows for one class a week and doesn't come with any extensions. Changes to 1 or 2 classes a week are available by contacting Ideal Physiotherapy directly.
13. If long-term contracts do not suit your needs we suggest purchasing a bulk class package, which provides you more flexibility with bookings.
14. Our company reserves the right to revise, amend, or modify this policy, our Terms and Conditions, our Terms Of Service Agreement, and any other policies or agreements at any time and in any manner. Please consult this privacy statement for any changes.
CLINICAL TERMS
Memberships: 1 class per week
1. The minimum term for this contract is 12 weeks, with a maximum of 1 class per week and 8 classes in total. Additional classes can be purchased during this period at $49.50 a class. You will be supplied with a code to use and can purchase these casual classes online or in-store.
2. This membership also allows you to attend 1 scheduled Reformer Pilates, Mat Pilates, Yoga, Boxing, Circuit, Barre or Pre and Post Natal Fitness class a week for 12 weeks but excludes workshops or specialized courses unless specified.
3. After 12 weeks, the membership will automatically continue on a weekly basis unless you make contact with our studio by email to
idealphysio@gmail.com requesting that you wish to dis-continue your membership. We require 7 business days notice to process all changes to memberships.
We cannot provide refunds under any circumstance since direct debit is made by a third party Ezidebit.
4. All additional membership fees of $25 will be waived.
5. It is your responsibility to ensure there are sufficient funds available in your account to cover the weekly auto-debit. If an auto-debit is declined due
to insufficient funds the transaction will fail which requires additional administration and yields additional bank costs payable by you.
Ezidebit is the third party used to process transactions and is unable to absorb these costs and applies an $11.90 fee for these failed transactions.
This fee is debited 7 days after the failed payment.
6. If an auto debit cannot be made for any reason Ideal Physiotherapy may in its absolute discretion effect payment after the due date upon receipt of
sufficient monies in your account.
7. After the 12 consecutive week minimum term, memberships may be suspended via a written request (via email to idealphysio@gmail.com) for a
minimum of 7 days and a maximum of 10 weeks. Suspensions are limited to a maximum of ten weeks per year. Suspensions must be made in 7-day increments and can only be done after the initial 12-week period. Ideal Physiotherapy cannot pro-rata day usage.
8. Class cancellations require 24 hours notice. If you do not attend a booked session or cancel within the cancellation window, this will be considered a “late cancel” or “no show”. You will not be able to book another class that week without an additional purchase. If you are unable to attend a booked
class please cancel so that your place may be made available to others.
In the event of scheduled public holidays, modified clinic hours or client illness we cannot offer refunds, credits, exchanges or transfers. All classes missed due to illness will be forfeited by the client.
9. If auto-debit payments fail for 1 week Ideal Physiotherapy will cancel your membership until full payment is made.
10. The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. We can email you these terms and conditions or you can view them via Ezidebit’s website under https://www.ezidebit.com/ /media/ezidebit/files/ezidebit- terms-and-conditions-aus.pdf
Your membership will be billed showing EZIDEBIT.
11. Ideal Physiotherapy’s classes will run with a limit of 2 participants otherwise the class will be cancelled and you will be offered a class credit.
Classes may be adapted depending on demand or may be cancelled due to instructor availability. From time to time you may get a different instructor as
a fill in and this will be displayed on the timetable. We cannot refund or credit any memberships for a week if this is the case.
For hygienic reasons all participants must wear socks during classes; grip socks are available in-store or you may simply bring your own.
Please ensure you are on time for each class, if you arrive late you will not be let into class as it disrupts other participants.
12. Please note: memberships may not be shared. Your membership allows for one class a week and does't come with any extensions. Upgrades to 2 or 3 classes a week are available by contacting Ideal Physiotherapy directly.
13. If long-term contracts do not suit your needs we suggest purchasing a bulk class package, which provides you more flexibility with bookings.
14. Our company reserves the right to revise, amend, or modify this policy, our Terms and Conditions, our Terms Of Service Agreement, and any other policies or agreements at any time and in any manner. Please consult this privacy statement for any changes.
Memberships: 2 classes per week
1. The minimum term for this contract is 12 weeks, with a maximum of 2 classes per week and 16 classes in total. Additional classes can be purchased
during this period at $44.50 a class. You will be supplied with a code to use and can purchase these casual classes online or in-store.
2. This membership allows you to also attend 2 scheduled Reformer Pilates, Mat Pilates, Yoga, Boxing, Circuit, Barre or Pre and Post Natal Fitness class a week for 8 weeks but excludes workshops or specialized courses unless specified.
3. After 12 weeks, the membership will automatically continue on a weekly basis unless you make contact with our studio by email to
idealphysio@gmail.com requesting that you wish to dis-continue your membership. We require 7 business days notice to process all changes to memberships. We cannot provide refunds under any circumstance since direct debit is made by a third party Ezidebit.
4. All additional membership fees of $25 will be waived.
5. It is your responsibility to ensure there are sufficient funds available in your account to cover the weekly auto-debit. If an auto-debit is declined due
to insufficient funds the transaction will fail which requires additional administration and yields additional bank costs payable by you.
Ezidebit is the third party used to process transactions and is unable to absorb these costs and applies an $11.90 fee for these failed transactions.
This fee is debited 7 days after the failed payment.
6. If an auto debit cannot be made for any reason Ideal Physiotherapy may in its absolute discretion effect payment after the due date upon receipt of
sufficient monies in your account.
7. After the 8 consecutive week minimum term, memberships may be suspended via a written request (via email to idealphysio@gmail.com) for a
minimum of 7 days and a maximum of 10 weeks. Suspensions are limited to a maximum of ten weeks per year. Suspensions must be made in 7-day increments and can only be done after the initial 8-week period. Ideal Physiotherapy cannot pro-rata day usage.
8. Class cancellations require 24 hours notice. If you do not attend a booked session or cancel within the cancellation window, this will be considered a “late cancel” or “no show”. You will not be able to book another class that week without an additional purchase. If you are unable to attend a booked class please cancel so that your place may be made available to others. In the event of scheduled public holidays, modified clinic hours or client illness we cannot offer refunds, credits, exchanges or transfers. All classes missed due to illness will be forfeited by the client.
9. If auto-debit payments fail for 1 week Ideal Physiotherapy will cancel your
membership until full payment is made.
10. The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. We can email you these terms and conditions or you can view them via Ezidebit’s website under https://www.ezidebit.com/-/media/ezidebit/files/ezidebit- terms-and-conditions-aus.pdf
Your membership will be billed showing EZIDEBIT.
11. Ideal Physiotherapy’s classes will run with a limit of 2 participants otherwise the class will be cancelled and you will be offered a class credit. Classes may be adapted depending on demand or may be cancelled due to instructor availability. From time to time you may get a different instructor as a fill in and this will be displayed on the timetable. We cannot refund or credit any memberships for a week if this is the case.
For hygienic reasons all participants must wear socks during classes; grip socks are available in-store or you may simply bring your own.
Please ensure you are on time for each class, if you arrive late you will not be let into class as it disrupts other participants.
12. Please note: memberships may not be shared. Your membership allows for one class a week and doesn't come with any extensions. Changes to 1 or 3 classes a week are available by contacting Ideal Physiotherapy directly.
13. If long-term contracts do not suit your needs we suggest purchasing a
bulk class package, which provides you more flexibility with bookings.
14. Our company reserves the right to revise, amend, or modify this policy, our Terms and Conditions, our Terms Of Service Agreement, and any other policies or agreements at any time and in any manner. Please consult this privacy statement for any changes.
Memberships: 3 classes per week
1. The minimum term for this contract is 12 weeks, with a maximum of 3 classes per week and 24 classes in total. Additional classes can be purchased
during this period at $39.00 a class. You will be supplied with a code to use and can purchase these casual classes online or in-store.
2. This membership allows you to attend 3 scheduled Reformer Pilates, Mat Pilates, Yoga, Boxing, Circuit, Barre or Pre and Post Natal Fitness class a week
for 12 weeks but excludes workshops or specialized courses unless specified.
3. After 12 weeks, the membership will automatically continue on a weekly basis unless you make contact with our studio by email to
idealphysio@gmail.com requesting that you wish to dis-continue your membership. We require 7 business days notice to process all changes to memberships. We cannot provide refunds under any circumstance since direct debit is made by a third party Ezidebit.
4. All additional membership fees of $25 will be waived.
5. It is your responsibility to ensure there are sufficient funds available in your account to cover the weekly auto-debit. If an auto-debit is declined due to insufficient funds the transaction will fail which requires additional administration and yields additional bank costs payable by you.
Ezidebit is the third party used to process transactions and is unable to absorb these costs and applies an $11.90 fee for these failed transactions.
This fee is debited 7 days after the failed payment.
6. If an auto debit cannot be made for any reason Ideal Physiotherapy may in its absolute discretion effect payment after the due date upon receipt of sufficient monies in your account.
7. After the 12 consecutive week minimum term, memberships may be suspended via a written request (via email to idealphysio@gmail.com) for a minimum of 7 days and a maximum of 10 weeks. Suspensions are limited to a maximum of ten weeks per year. Suspensions must be made in 7-day increments and can only be done after the initial 12-week period. Ideal Physiotherapy cannot pro-rata day usage.
8. Class cancellations require 24 hours notice. If you do not attend a booked session or cancel within the cancellation window, this will be considered a “late cancel” or “no show”. You will not be able to book another class that week without an additional purchase. If you are unable to attend a booked class please cancel so that your place may be made available to others. In the event of scheduled public holidays, modified clinic hours or client illness we cannot offer refunds, credits, exchanges or transfers. All classes missed due to illness will be forfeited by the client.
9. If auto-debit payments fail for 1 week Ideal Physiotherapy will cancel your
membership until full payment is made.
10. The terms and conditions of our third party biller Ezidebit form a binding component of your membership agreement. We can email you these terms and conditions or you can view them via Ezidebit’s website under https://www.ezidebit.com/-/media/ezidebit/files/ezidebit- terms-and-conditions-aus.pdf
Your membership will be billed showing EZIDEBIT.
11. Ideal Physiotherapy’s classes will run with a limit of 2 participants otherwise the class will be cancelled and you will be offered a class credit. Classes may be adapted depending on demand or may be cancelled due to instructor availability. From time to time you may get a different instructor as a fill in and this will be displayed on the timetable. We cannot refund or credit any memberships for a week if this is the case.
For hygienic reasons all participants must wear socks during classes; grip socks are available in-store or you may simply bring your own.
Please ensure you are on time for each class, if you arrive late you will not be let into class as it disrupts other participants.
12. Please note: memberships may not be shared. Your membership allows for one class a week and doesn't come with any extensions. Changes to 1 or 2 classes a week are available by contacting Ideal Physiotherapy directly.
13. If long-term contracts do not suit your needs we suggest purchasing a bulk class package, which provides you more flexibility with bookings.
14. Our company reserves the right to revise, amend, or modify this policy, our Terms and Conditions, our Terms Of Service Agreement, and any other policies or agreements at any time and in any manner. Please consult this privacy statement for any changes.